Privacy Policy

Information We Collect

Information Provided by Users

The casino may collect information provided during registration. This typically includes details you submit when creating an account, completing transactions, participating in promotions, or contacting customer support. Such information helps us deliver the services you request and maintain accurate records.

Technical and Usage Data

Certain technical and usage data may be collected automatically when you visit or interact with our platform. This can include your internet protocol address, browser type, device identifiers, pages visited, and general activity patterns. This information allows us to understand how our services are used, improve functionality, and resolve technical issues.

How Information Is Used

Information collected from users is used to operate, maintain, and enhance our online casino platform. We may use it to create and manage accounts, process deposits and withdrawals, verify identities, provide customer assistance, and personalise your gaming experience. Additional uses can include sending important service-related communications, preventing fraud, and analysing trends to improve our offerings. All uses remain consistent with the purposes for which the information was collected.

Data Sharing

Information may be shared with service providers where necessary to support our operations. These providers assist with payment processing, technical infrastructure, customer support, marketing assistance, and analytical services. Each service provider is required to maintain appropriate protections for the information we share. We may also disclose information when required by law or to protect the rights, property, or safety of our platform, users, or others. Your information is not sold to third parties for their independent marketing purposes.

Cookies and Similar Technologies

Our website employs cookies and comparable technologies to deliver a smoother and more personalised experience. These tools help recognise returning visitors, remember preferences, analyse traffic patterns, and maintain essential site functions. You may adjust your browser settings to limit certain cookies, although doing so could affect the availability or performance of some features. We review our use of these technologies periodically to ensure they align with user expectations.

Data Retention

Data is retained only for as long as reasonably required to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. Retention periods vary depending on the type of information and the reasons it was collected. Once the need for retention ends, we take steps to securely delete or anonymise the data in accordance with industry practices.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the information we collect against unauthorised access, misuse, or loss. These measures are designed to maintain the confidentiality and integrity of your details throughout our systems. Despite our efforts, no security system is impenetrable, and we cannot guarantee that information will never be subject to breach. In the event of a security incident, we will act promptly to address it and notify affected users where required.

User Privacy Requests

Users may contact support regarding privacy-related requests. This includes asking what personal information we hold about you, requesting corrections to inaccurate details, or seeking deletion of information where appropriate. We respond to such requests within a reasonable timeframe and in line with applicable obligations. When contacting us, please provide sufficient detail to help us locate and manage your information efficiently. Note that certain requests may be subject to limitations based on legal or operational requirements.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal requirements. When significant updates occur, we will post the revised version on our website and update the effective date accordingly. Your continued use of Ezz Casino after changes have been posted indicates your acceptance of the updated policy. We recommend reviewing this page periodically so you remain informed about how we handle your information. If you have questions about these practices, please reach out to our support team for clarification.